Reservations and Policies
We are a small, owner-operated service. As such, we are often out in the field (or often out of cell service range), devoting full attention to that day’s objectives, and may be difficult to reach during business hours. We will give you the same undivided attention on your days in the mountains.
If we are unavailable, please send an email (the most reliable way to reach us) and we will get back to you asap.
Don’t forget: Give the gift of experience! We offer gift certificates. *Expiration one-year after purchase*
To inquire about a reservation, please fill out the form below. Include dates, itinerary, number of participants, and alternatives.
*Cancellation Policy: You may cancel your trip for a full refund at any time up to 30 days prior to the trip start date, otherwise your payment will be forfeited accordingly: inside of 30 days you may cancel the trip at any time up until 10 days prior to the trip start date retaining a full credit for a future trip (up to one year from start date of original trip), less a 15% rebooking fee. Cancellation within 10 days of the trip start date will result in a credit toward a future trip (up to one year from start date of original trip) minus a 50% rebooking fee. Please consider purchasing travel insurance if you think short notice cancellation is a possibility. No credits or refunds for no shows, late arrivals, or leaving early. Weather related delays or cancellations occur at the guides discretion, refunds or pro-rated fees will be discussed as needed.
In rare situations, we may need to cancel a scheduled day. Cloudsplitter Mountain Guides reserves the right to cancel any program for any reason, at any time. Typically, cancellations by Cloudsplitter Mountain Guides are the result of either extreme weather conditions, unavailability of instructors/guides (e.g. illness or injury), or the inability to gather enough participants to run a course. In such cases, all participants who have signed up and paid deposits or full trip payments will first be offered a 100% credit towards a future trip/course (up to one year from start date of original trip) with Cloudsplitter Mountain Guides. If that is not possible, participants will be refunded their entire payment amounts. We cannot refund travel arrangements (e.g. lodging, rental cars, etc.) which is why we strongly recommend travel insurance.